Privacy Policy

Who operates the game

Claim the Range is designed and operated by Kevin Robertson (Dead Eye). Privacy, support, account-access, and deletion questions may be sent to [email protected].

Information collected

We collect the username, email address, password hash, settings, login and session records needed to create and secure your account. Before registration, and once for older accounts, we ask your age in years. We keep only an age group (under 13, 13–17, or 18+) and the time of the check, not the exact age or birth date. Registration also asks you to confirm that you are at least 13.

If you choose Continue with Google, Google provides an account identifier and verified email address to authenticate you. Your connected Google account must use the same email as your CTR account. We retain the identifier linking Google to your CTR account, but do not retain Google access or refresh tokens, names, or profile photos. Google is used for sign-in and receives no gameplay data through this integration.

When you use the game, we store game state and history such as your Fort, locations and movement, resources, inventory, units, progression, discoveries, combat, Posse activity, Chat, Forum posts, polls, attachments, moderation, and administrative records.

Player-safety reports include the reporting account, the named player, category, description, submission time, and administrator review status. Reports are not public.

Security and operation records may include IP addresses, browser or user-agent information, request timing, login activity, and limited gameplay/security evidence. Security evidence supports human review and does not make rapid or efficient play proof of cheating.

How information is used

Information is used to operate the multiplayer game, authenticate accounts, maintain game history, provide support, send account and security email, moderate community features, prevent abuse, diagnose failures, recover the service, and protect game integrity.

Claim the Range does not sell player personal information, use behavioral advertising, or turn registration email addresses into a promotional mailing list. Service, security, account, and support email may be sent when necessary.

Visibility and sharing

Your username and some gameplay or community information are visible to other players as part of the game. Email addresses, password hashes, session/security data, private support mail, and private administrative information are not public.

Service providers process information as needed to run Claim the Range. Current infrastructure includes DigitalOcean for hosting and backups, Cloudflare for traffic delivery and security, and Resend for email processing. These providers process data under their own service and security terms.

Retention

Live account and game state is retained while the account exists. Chat and routine movement/security evidence have shorter operational retention periods. Shared combat, economy, moderation, Posse, Forum, and administrative history may remain in minimized form where another player’s history or service integrity requires it.

Closed support conversations are retained for 12 months after closure. Spam is retained for a shorter bounded period. Provider logs and historical backups expire according to operational and provider retention schedules, so deletion may not remove every backup copy immediately.

Account deletion and eligibility

Eligible ordinary players can permanently delete their account from the authenticated Account area. Authentication is ended immediately, player-owned live state is removed, community content is deleted or scrubbed where appropriate, and shared histories are minimized rather than corrupted.

Deletion cannot be undone. Ordinary deleted usernames and email addresses may become reusable. A minimum security identity record may remain for a permanently banned identity. If an existing player declares they are under 13, game access is blocked immediately and active sessions are ended. An administrator reviews the case before deciding whether to allow a fresh age check or close and scrub the account. The decision and reason are recorded.

Cookies and security

Claim the Range uses session and security cookies needed for sign-in and game operation. A short-lived cookie prevents an ineligible registration attempt from immediately restarting. Reasonable technical and organizational safeguards are used, but no online service can promise perfect security.

Changes

Material changes to this Policy will be communicated through the service or another reasonable account notice.